Remote Maintenance Service Express Computer Service

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Express Remote Maintenance

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Do you have multiple computers, printers, servers, various software programs and no in-house staff to support them all? Do you worry about network security, proper backup of data, or software that may be out of date? Do you spend more on a new computer than you do on protecting the priceless information that sits inside it? If so, your business could be in jeopardy.

Security Patch Management

Security patch updating is the single most overlooked maintenance procedure and is even more important than the updating of antivirus settings. All of the virus' outbreaks of 2004 that were major enough to be on the evening news had security patches to prevent them at least a month before the outbreak! For medical facilities, not having proper updates can actually be a legal liability. Windows allows for automated updates but they don't always work as they should. Let Express Computer Service assume the responsibility for deploying all Windows Security Patches for all covered machines. In fact, we guarantee against any security breaches while under our coverage . If you get compromised, we fix it free .

Monthly Check-in & Tuneup
A/V and Spyware checks

Each month, we do a real time check-in to your system with a live technician scanning your system for spyware, performing Antivirus cross checks, perform hard disk cleanups, check backups, and analyze system event log reviews. This is done in preparation for the monthly report and compliments the automated monitoring we do throughout the month ensuring that all of our automated systems are serving you effectively.

Disaster Recovery Preparation and Monitoring

Each year American businesses lose over $18 Billion dollars in lost data recovery. No matter how well you protect yourself, even using state of the art services like ours, you need a disaster recovery plan in place. We help you establish an automated backup of all data (nightly at least) in case of any such loss. Additionally, we provide a full disk image of all installed programs so that if a desktop restore is needed, you have the most updated setup of programs, icons, shortcuts and preferences. This image is updated once a quarter. Should anything cripple your system or if you should suffer a complete hard disk crash, you can be up in running in a matter of 90 minutes using these preventative measures.

Complimentary Online Support Incidents!

Each month your organization receives up to 4 free online support segments (15 minutes per segment) with a Express Computer Service manager or remote assistance technician. You don't have to wait for an emergency to call us for assistance. Perhaps you want some advanced Excel training, or help fine tuning your audio/video settings or you want to get guidance on a database project.

10% Discount on all Onsite Service Needs

Any service calls that are required onsite for computer setups, physical network changes, installations or other kinds of one time productivity investment are all billed to you at a special preferred discount on our regularly priced on demand rates for non maintenance customers.

Blending Onsite and Offsite Remote Support for the Total Package

When issues arise with your computers, networks, technology or software, you can count on Express Computer Service for fast, professional Onsite Service .You can also count on us for Immediate Remote Supoport where we can bring a qualified technician right to your computer, over the Internet, with remote assistance software - giving you solutions to issues and emergencies in minutes instead of hours. The blend of these onsite and offsite services gives you the confidence that any situation you present us with will have the most immediate solution that technology allows.

Desktop and IT Management Services - The Complete Solution
"... because you'll pay for maintenance... in advance… or by emergency™ ”

W e're happy to have your business assisting you in urgent circumstances, but our best customers actually enjoy a more advanced set of managed services that actually prevent emergencies before they happen . Using our remote support technologies, we can perform maintenance procedures, maintain licensing information, monitor network activity and security policies and provide timely reports on all your network activity so that you know exactly what is going on with your computers, servers, printers, software and other information systems. It's like having your own private team of onsite IT professionals at your call, 24 X 7.

As your dedicated IT services team, we bring unity to all your technology needs. If you havecustom client management software, webhosting and Internet service relationships, we can act on your behalf to navigate you through the maze of systems, software and companies to make sure you are getting the service you need from tech each vendor. If you need assistance with purchasing or planning, our familiarity with your systems gives us the ability to assist you in that regard also. We simply take care of all of it so that you can focus on your core business . Whether you have 5 machines, 50 machines or 500 machines, our blend of onsite and offsite services allow you to have the complete one-stop source for all your Information Technology needs.

Maintenance services are based on a single all-in-one per-machine monthly fee, covering each machine on the premises for remote monitoring and maintenance.